Self-pickup In Store (Click and Collect)
Our Self-pickup In-Store option offers you the convenience of placing an order on https://store.topgrandsanitaryware.com and subsequently picking up your item(s) at our stores.
Step 1 Place Your Order – Choose the “Self Pickup” option during checkout.
Step 2 Receive Email Confirmation – Once your order is under status processed/processing, you’ll receive an email confirmation letting you know that it’s ready to pick up.
Step 3 Pick up order at the store – Bring your identification and notification email to our store’s service desk.
*Self-pickup is subject to stock availability and valid only at the specific store selected by the customer when placing an order, during store’s normal operating hours and only for orders confirmed via In-Store Order Pickup Notification email. Most orders are ready within two hours, however, please allow for extra processing time for items requiring assembly or for large orders.
*Any order placed via Self-pickup In Store or Click and Collect should be collected within 7 working days upon notification. Should no one be available to collect the order, it will be forfeited and strictly non-refundable.
Standard Delivery - 7-14 Working Days
Our shipping methods for most items are delivered by our own fleet of motorbikes, vans and small trucks or 3rd Party Logistic (3PL) providers, only applicable to small parcel order and medium size order not exceeding 1M3 in volume metric or maximum 3.0M in length.
The delivery carrier will bring the item to the closest dry area outside your home; typically the front door, porch, or driveway in front of the garage. As for multi-story residential & commercial buildings, delivery will be limited to the security office, main entrance, foyer, and unloading bay.
Oversize Delivery – 7-14 Working Days
For large quantity or bulk order items, this may include one or several deliveries, fulfilled by our own fleet of trucks or 3rd Party Logistic (3PL) providers. The delivery carrier will bring the item to the closest dry area outside your home; typically the porch, or driveway in front of the garage. As for multi-story residential & commercial buildings, delivery will be limited to unloading bay or any designated unloading zone. The carrier will contact you to make a delivery appointment. And, the buyer shall be responsible for providing the carrier with a safe access road and unloading site.
Split Order Delivery
We are committed to delivering your order as fast as we can. As such, we may split your order into multiple deliveries, so that you can plan ahead with confidence. Or, you may just let us know your priority when placing the order.
Delivery by Appointment
If you are frequent travellers, or often not around to receive your order, don’t worry! Our Delivery by Appointment service allows you to pre-schedule the delivery at your convenience. Speak to us!